![]() We come to work every day to create possibilities for people possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.Ĭortland is an equal opportunity employer, and were proud to support and celebrate diversity in the workplace. Our success is fueled by our belief in a better life where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. From product design and procurement to general contracting and property management, we do it all to make sure our communities are the perfect setting for living life to its fullest. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. Strong background developing and implementing customer contact plans, customer research and segmentation initiatives, and email marketing campaigns (knowledge of marketing automation systems preferred)ĭemonstrated sales and customer service expertiseĮxceptional written and verbal communication skillsĪt Cortland, we create, reimagine, and manage apartment communities for residents nationwide. Your team is ground zero for great ideas that spread to our other communities in the region.Ĭolleagues seek your advice on how to best deploy project/program management technology to enhance their operational performance.īachelors degree in Business, Communications, Marketing, Management, or related field requiredģ+ years of customer managing experience and/or customer loyalty programs in the hospitality, travel, or ecommerce sectors ![]() Your reputation as a hands-on manager and decisive tactician grows daily, and the Community Manager feels totally confident leaving you to run the community during absences. Serve as a go-to resource for community teams and portfolio leadership Partner with teams from other communities to deepen the companys relationship with residents and achieve resident retention goals Inspire your community colleagues to continually strengthen resident event strategies Guide your team in the creation of meaningful resident experience programs by creating tactical plans and evaluating community performance Maintain a database of proven best practices for resident experience programs Research and help establish programs for each phase of the resident lifecycle from lease signing to renewal Update and monitor performance management dashboards that measure renewal rates, resident satisfaction, move-ins/move-outs, traffic activity, closing ratios, application statuses, and other key community metrics Keep your finger on the pulse of resident satisfaction levels to make sure we are delivering everything our residents expect Manage resident communication initiatives, effectively identifying and sharing meaningful information ![]() Represent the Cortland brand by embodying our mission, vision, and values and infusing them into resident programs and relations Research new resident amenities, activities, and loyalty programs that can help add value to your community and drive incremental revenue Go beyond expectations to make living at your community relaxed, easy, and unlike any other apartment experience With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.Īs a Resident Experience Manager, you lead all associates onsite in the development and implementation of strategic resident services programs for a multimillion dollar, multifamily apartment home community. As an innovative leader in multifamily, our high performance continues to drive exponential growth and we invite you to join us on our journey towards real estate excellence. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. At Cortland, you map the story of your success. ![]()
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